PROCESS
How an enquiry actually gets handled
No black box. Here's exactly what happens between a buyer hitting "send" and an agent picking up a qualified lead.
Enquiry lands
A buyer messages through the listing site, SMS, email, or WhatsApp: all channels feed the same engine.
Instant acknowledgement
A reply goes out in under a minute, specific to that listing, not a template.
Qualifying questions
Budget, timeline, and financing status are asked naturally, in conversation.
Listing-specific answers
Square footage, HOA fees, showing availability: answered accurately, pulled straight from the listing data.
Scheduling
Ready buyers get a booking link straight away, no back-and-forth on availability.
Agent handoff
Qualified conversations are flagged and routed to the agent, with full context attached.
Follow-up
If a buyer goes quiet, a follow-up goes out automatically, so no lead is dropped from inactivity.
NEXT STEP
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